704-786-6669
131 Church St. NE, Concord, NC 28025
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Animal Care Clinic

Privacy Policy

Digital Privacy Policy

Animal Care Clinic (“Animal Care Clinic,” “we,” “our,” or “us”) is committed to protecting the privacy of every visitor who uses our website, online forms, patient communication tools, and other digital services. This Digital Privacy Policy explains how we collect, use, share, and safeguard information when you visit animalcareclinicofconcord.com or interact with any of our online services.

This policy applies only to information collected through our digital platforms.

Medical Emergency Disclaimer

If your pet is experiencing a medical emergency, call us right away.

For emergencies when we are closed, please contact one of these services:

VEHC (Veterinary Emergency Hospital of Concord):
980-350-8342
8014 Myint Ln
Concord, NC 28027

Pet Emergency & Trauma Services (PETS):
(704) 932-1182
3003 Dale Earnhardt Blvd.
Kannapolis, NC 28083

Carolina Vet Specialists:
(704) 949-1100
12117 Statesville Rd.
Huntersville, NC 28078

Do not use our website, contact forms, email, or other electronic communications to request emergency medical care or provide personal healthcare information. These communication methods are not continuously monitored and should never be relied upon in urgent or time-sensitive medical situations.

1. Information We Collect

Depending on how you use our website, we may collect information you voluntarily provide, including:

  • Name
  • Email address
  • Telephone number
  • Mailing address
  • Appointment requests
  • Referral information
  • Questions submitted through online forms
  • Insurance information (when applicable)
  • Other information you choose to provide

If you become a patient, information submitted through secure patient portals or registration systems may also become part of your medical record and will be protected under applicable federal and state privacy laws.

1.1 Information Collected Automatically

Like most websites, animalcareclinicofconcord.com automatically collects certain technical information, including:

  • Internet Protocol addresses (IP addresses))
  • Browser type
  • Device type
  • Operating system
  • Date and time of your visit
  • Pages viewed
  • Referring website
  • Approximate geographic location
  • Website usage statistics

This information helps us understand how visitors interact with our website so we can improve its functionality, performance, and overall user experience. It also supports our website security efforts by helping us identify suspicious activity, including blocking known malicious or potentially dangerous IP addresses to help protect our systems and visitors.

1.2 Cookies and Tracking Technologies

Our website may use cookies, pixels, analytics services, and similar technologies to:

  • Improve website performance
  • Remember user preferences
  • Analyze website traffic
  • Measure marketing effectiveness
  • Improve accessibility
    Detect security issues

Most web browsers allow you to control or disable cookies through your browser settings. Disabling cookies may affect certain website functionality.

1.2.1 Google Analytics

1.2.2 Matomo

  • Usage
    We use Matomo for website statistics. Read more about Matomo
  • Sharing data
    This data is not shared with third parties.

1.2.3 WordPress

  • Usage
    We use WordPress for website development. Read more about WordPress
  • Sharing data
    This data is not shared with third parties.

1.2.4 Google Fonts

1.2.5 Google reCAPTCHA

1.2.6 Google Maps

1.3 Social Media and Video

On our website, we have included content from social media or video sites (eg. LinkedIn, Facebook, Instagram, Vimeo, YouTube, etc.) to promote web pages (e.g. “like”, “pin”) or share (e.g. “tweet”) on social networks. This content is embedded with code derived from these social networks and places cookies. This content might store and process certain information for personalized advertising.

Please read the privacy statement of these social networks (which can change regularly) to read what they do with your (personal) data which they process using these cookies. The data that is retrieved is anonymized as much as possible.

1.3.1 Facebook

1.3.2 LinkedIn

1.3.3 Vimeo

1.3.4 YouTube

2. How We Use Your Information

We may use information collected through our website to:

  • Respond to questions or appointment requests
  • Improve our website and patient experience
  • Analyze website performance
  • Protect website security
  • Comply with legal and regulatory requirements
  • Provide educational information about surgical conditions and treatment options*
  • Communicate with referring providers

The content provided on this website is intended for general informational and educational purposes only. It is not intended to diagnose, treat, cure, or prevent any medical condition and should not be considered medical advice. Always consult a qualified veterinary healthcare provider regarding any questions or concerns about your pet’s health, symptoms, diagnosis, or treatment options. Never disregard professional medical advice or delay seeking care because of information you have read on this website.

We do not sell your personal information.

3. Third-Party Services

Our website may utilize trusted third-party vendors to provide services such as:

  • Website hosting
  • Appointment request forms
  • Website analytics
  • Email communications
  • Online advertising
  • Security monitoring

These service providers receive only the information necessary to perform their services and are expected to maintain appropriate privacy and security protections.

4. Links to Other Websites

Our website may contain links to third-party websites for educational or informational purposes. Once you leave animalcareclinicofconcord.com, this Digital Privacy Policy no longer applies. We encourage visitors to review the privacy policies of any external websites they visit.

5. Children’s Privacy

Animal Care Clinic does not knowingly collect personal information online from children under the age of 13 without appropriate parental involvement.

If you believe a child has submitted personal information through our website, please contact us so we can address the situation appropriately.

6. Website Security

We use reasonable administrative, technical, and physical safeguards designed to protect information submitted through our website.

Although we work to maintain secure systems, no method of electronic transmission or internet storage can be guaranteed to be completely secure. Users should avoid transmitting sensitive information through unsecured email whenever possible.

7. Marketing Communications

Visitors may voluntarily subscribe to educational newsletters or other communications.

You may unsubscribe from marketing emails at any time by using the unsubscribe link included in those communications or by contacting our office.

8. Your Privacy Choices

You may contact us to:

  • Update contact information
  • Ask questions regarding this policy
  • Request removal from marketing communications
  • Request information regarding personal information collected through our website, when permitted by law

9. Changes to This Policy

We may update this Digital Privacy Policy periodically to reflect changes in technology, legal requirements, or our website services. Updates become effective when posted on this page. We encourage visitors to review this policy periodically.

Contact Us

If you have questions regarding this Digital Privacy Policy, please contact:

Animal Care Clinic
131 Church St. NE
Concord, NC 28025
Phone: (704) 786-6669
Website: animalcareclinicofconcord.com

Effective Date

This Digital Privacy Policy is effective as of June 29, 2026 and replaces all previous versions.

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